Responsible Gambling Policy for Luckyones (Australia)

Luckyones is intended for entertainment by adults only. This Responsible Gambling Policy explains safer gambling principles, practical tools, and steps you can take to stay in control while using our services in Australia.

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Adults Only (18+)

Access to the service is restricted to individuals aged 18 and over. If we become aware that an account may be used by someone under 18, we may restrict access and take steps to protect minors.

Cookies are small text files that a site can save on your browser or device. They are typically used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.

In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.

Safer Gambling Principles

Gambling should be treated as a form of leisure, not a way to make money or recover losses. Safer play typically involves:

  • Setting a budget and sticking to it.
  • Using time boundaries to avoid extended sessions.
  • Taking breaks and avoiding gambling when stressed, upset, or under the influence.
  • Understanding that outcomes are uncertain and there is no guaranteed result.

We use cookies to:

Player Tools and Controls

Depending on available features and account settings, the following tools may help you manage your play:

Deposit Limits (If Applicable)

You may be able to set a deposit limit to cap how much you can add to your account during a chosen period (daily, weekly, or monthly). Consider choosing a limit that reflects what you can comfortably afford.

Loss Limits (If Available)

A loss limit can help restrict the amount you are willing to lose within a certain timeframe. This can be a useful tool if you find it difficult to stop after setbacks.

Session or Time Limits

Time limits can restrict session duration or provide reminders that encourage breaks. Setting a clear end time can reduce impulsive decisions.

Time-Outs

A time-out is a short break that temporarily blocks access for a cooling-off period. This can be helpful if you feel your play is becoming unplanned or intense.

Self-Exclusion

Self-exclusion is a longer break that restricts account access for a defined period. During self-exclusion, you should not be able to use gambling features, and attempts to bypass restrictions may result in further limits or account actions.

Account Closure

If you feel gambling is no longer enjoyable or safe for you, you can request account closure. If closure is related to gambling concerns, consider choosing a longer restriction period rather than a short pause.

Strictly Necessary Cookies

They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see corresponding section).

Performance and Analytics Cookies

They help understand how the platform is used (e.g., pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.

Functionality Cookies

They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.

Advertising and Targeting Cookies

If we at any time use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where it exists, it will be managed through consent, and you can reject it without losing access to essential functions.

Warning Signs You May Need a Break

Consider pausing and seeking support if you notice any of the following:

  • Spending more time or money than planned.
  • Chasing losses or increasing stakes to “get even.”
  • Hiding gambling activity from family or friends.
  • Borrowing money or missing bills due to gambling.
  • Feeling anxious, irritable, or unable to stop.

Where applicable, you will see a cookie notice that allows you to:

You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.

Practical Tips to Stay in Control

  • Decide your maximum spend before you start and do not exceed it.
  • Keep gambling separate from essential expenses and savings.
  • Turn off distractions and avoid gambling late at night when tired.
  • Review your play history regularly and reflect on patterns.
  • Use limits as your default, not as a last resort.

You can control cookies from your browser settings. In general, you can:

If you block strictly necessary cookies, some functions may fail (for example, maintaining the session).

Getting Help and Support

If gambling is affecting your wellbeing, relationships, or finances, consider seeking professional support. You can start by speaking with a qualified healthcare professional or a counselling service in Australia. If you are in immediate danger or feel at risk of harm, seek urgent assistance through local emergency services.

Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.

Protecting Minors and Shared Devices

If you share a device with others, especially minors:

  • Keep your login details private and use strong passwords.
  • Log out after each session.
  • Use device-level controls and separate user profiles where possible.
  • Avoid saving passwords on shared computers.

A cookie can be:

The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.

Service Approach to Safer Gambling

We aim to support safer gambling through clear information, user-accessible tools where available, and appropriate handling of support requests. We may also take reasonable steps to address potential misuse patterns, while recognizing that no method can identify every risk in all cases.

We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.

Contact Responsible Gambling Support

If you want to activate limits, request a time-out, start self-exclusion, or close your account, contact us:

  • Email: [email protected]
  • Phone: +61 2 8015 4472
  • Address: Level 18, 1 O’Connell Street, Sydney NSW 2000, Australia

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